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Homer Glen, IL · For anyone covering a shift solo, including first-time coverage
Pull these from SiteLink before you leave the office or log in remotely.
For walk-ins or scheduled visits. Use the size cheat sheet to steer the conversation, not just show whatever's nearest.
Size cheat sheet — general rule of thumb, confirm actual unit dimensions in SiteLink
| Unit size | Typical contents |
|---|---|
| 5×5 | Closet-sized — boxes, small furniture, seasonal decorations, a few items from a studio |
| 5×10 | Studio or 1-bedroom apartment (no large furniture), or business records/inventory |
| 10×10 | 1–2 bedroom apartment — furniture, appliances, boxes |
| 10×15 | 2–3 bedroom home — furniture, appliances, boxes |
| 10×20 | 3–4 bedroom home, or a vehicle plus household goods (roughly one-car garage) |
| 10×30 | Large home (4–5 bedroom), or vehicle/boat storage plus household goods |
Walk every row. Confirm what you see matches the vacancy report. Flag anything that doesn't.
| Unit # | System says | What you see | Notes |
|---|---|---|---|
Only overlock units on today's list from Section 1. Never overlock or remove a lock based on a tenant's in-person request or story — refer that to the escalation contact.
| Unit # | Overlock placed | Notes |
|---|---|---|
Log every call and every tour, including ones that didn't convert. This is what makes coverage visible to ownership — don't skip entries even for short ones.
| Time | Call / tour | Caller / visitor / unit # | Reason | Action taken | Follow-up needed? |
|---|---|---|---|---|---|
Quick visual check during your walk. Photo anything you can.
Do this at the end of your shift, every shift, even if it was quiet.
Judgment calls on rate, delinquency negotiation, or anything not covered above go to the principal manager — not to you, and not to the tenant's preference.